For a while now, our Comcast cable and internet access has been pretty solid, leaving the field to PEPCO as the most remarkable (and I do not mean that in a positive way) utility we deal with.
However, Comcast does seize the moment to stay competitive.
Friday night both the Internet and Cable went out at the same time, well ‘duh’ you say they both come from the same source. However, nothing is obvious to organizations like Comcast.
My wife, Ellen, called them up. The person she called said it was just a coincidence they both went out and thus it was only necessary to send a person to make an ‘easy’ fix. Ellen argued the point for a while and pointed out the Redskins game coming up Sunday evening (I rarely watch football but even I feel this one is worth the seeing). Comcast said they would send someone out Sunday morning.
After getting two automated calls last night reminding us that someone was coming out and if we did not answer the Sunday automated call they would not show up and that if this was our fault we would pay a fee, this morning they showed up. And guess what, the answer was there was a more general problem, just like Ellen told them. THEREFORE the person who came out who was therefore unprepared to make a ‘real’ fix had to get someone else to come out later today.
We have thus entered the ‘who knows when they will show up and whether they will fix it’ zone that is the normal Comcast end-state. Sigh.
One interesting side-note, for those who are generally uninterested in cable but care deeply about access to the Internet (like me), having a tablet I can turn into a hot spot turns on the mostly wireless network that exists in our house anyway. An interesting change in the last year for us.